Reference

Legal Framework for Your lotuspelangi Account

Our legal terms govern every account, transaction and data point on lotuspelangi — from your first DANA deposit to any withdrawal request processed through OVO or GoPay.

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredAccount data rights explainedClear contact pathsNo hidden clauses

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How Our Legal Terms Apply to You

lotuspelangi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

lotuspelangi operates under a framework where eligibility and access depend on local law in Indonesia. By creating an account, you confirm that you meet the eligibility requirements applicable in your region, including the area you access from, whether that is Bandung, Medan or elsewhere across the

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archipelago. Our terms cover account registration, fund management via DANA, OVO, GoPay and QRIS, content access, dispute resolution and account closure. We update these terms when regulations, payment rails or platform features change, and we notify you by email or in-account message before any material change
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takes effect. The version dated at the bottom of each policy page is the one that governs your current session. If any clause conflicts with a mandatory local rule, that local rule takes precedence for your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM LEGAL

Reach Us About Any Legal Matter

Our compliance and legal support team is available seven days a week, 09:00–23:00 WIB. Whether you have a question about your data, your account terms or a specific transaction policy, we respond to every verified request within 24 hours on business days.

Team online

Live Chat

Start a live chat session directly inside your account dashboard — our agents handle legal queries about terms, account rights and policy changes, available daily from 09:00 to 23:00 WIB.

Email Support

Send your legal or policy question to our dedicated support address. We aim to respond within 24 hours on business days, with full written records kept for your reference and ours.

In-Account Ticket

Log a formal support ticket from the Help section of your account page. Ticket submissions create a timestamped thread, which is useful when requesting data access, corrections or account-closure confirmation.

KEAMANAN DAN KEPERCAYAAN

How We Handle Data, Cookies and Account Security

Every security and data practice below is active on your account right now. We built these controls to give you clear visibility and real control over what we hold and how we…

Data We Collect

We collect account registration details, transaction records for DANA, OVO, GoPay and QRIS payments, and session logs. We do not sell this data to third parties or use it for purposes outside your account and legal compliance.

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences from your browser settings at any time; essential cookies cannot be disabled as they secure your login session.

Account Security

Each account is protected by two-factor verification at login and during withdrawal requests. Password changes trigger an immediate email alert, and any unrecognised device access prompts a re-verification step before the session continues.

Data Retention

We retain your account and transaction data for as long as your account is active and for a further period required by applicable Indonesian financial regulations. When you close your account, we delete non-mandatory personal data within 30 days.

Your Access Rights

You have the right to request a copy of the personal data we hold on you, to ask us to correct inaccurate records, and to request deletion where local law permits. Submit any such request through the in-account ticket system.

Dispute Resolution

If a legal or account dispute arises, our compliance team reviews all relevant transaction logs and correspondence. Unresolved disputes are referred to the arbitration process described in Section 12 of our full Terms and Conditions document.

Your Legal Questions, Answered Directly

These are the questions we receive most often from Indonesian account holders about our terms, data handling and account rights. Each answer reflects our current policy and is updated whenever our terms change.

Yes — access to certain features and product categories depends on local law. We clearly mark which services are available in your region, and where local law permits, you can access the full account and lobby without restriction.

We hold your registration details, verification documents submitted at account creation, transaction records for all DANA, OVO, GoPay and QRIS payments, and login session logs. You can request a full data export via an in-account ticket.

Open the Help section inside your account, submit a ticket labelled 'Data Correction', and describe which record needs updating. Our team verifies the request against your submitted documents and applies corrections within five business days.

Yes, where local law permits. After account closure, we delete non-mandatory personal data within 30 days. Transaction records required under Indonesian financial regulations are retained for the legally mandated period before deletion.

Submit a formal ticket through the in-account Help section with the relevant transaction ID and date. Our compliance team reviews transaction logs and responds within 48 hours. Unresolved cases proceed to the arbitration process in our full Terms document.

We update terms when regulations, payment-method policies or platform features change. You receive an email and an in-account notification at least seven days before a material change takes effect, giving you time to review before continuing.

Payment credentials for DANA, OVO, GoPay and QRIS are handled through encrypted tokenised connections and are never stored as raw card or wallet numbers on our servers. Transaction records are kept for compliance purposes only, not shared commercially.

Legal Framework for Your lotuspelangi Account

Reach Us About Any Legal Matter

Live Chat

Email Support

In-Account Ticket

How We Handle Data, Cookies and Account Security

Data We Collect

Cookie Policy

Account Security

Data Retention

Your Access Rights

Dispute Resolution

Your Legal Questions, Answered Directly

01 Does Indonesian law affect my ability to access lotuspelangi?

02 What personal data does lotuspelangi hold about my account?

03 How do I request a correction to my account data?

04 Can I ask lotuspelangi to delete my data after I close my account?

05 How are disputes about transactions or account terms handled?

06 When does lotuspelangi update its legal terms, and how will I know?

07 Are my DANA and OVO payment details stored securely?

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