Reference

How lotuspelangi Protects Your Personal Data

Q: Can I request a copy of all the data you hold about me?

Yes. Send a data-export request to privacy@lotuspelangi.best or start a live-chat session. We will compile and deliver a structured file to your registered email address within seven working days of receiving your request.

At lotuspelangi, your personal data is collected only for the purposes of operating your account, processing deposits through DANA, OVO, GoPay, and QRIS, and delivering support when you…

Data encrypted in transitNo third-party ad sellingDANA, OVO, GoPay, QRIS payment data protectedAccount deletion on requestRetention periods disclosed

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What Data We Collect and Why

lotuspelangi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with lotuspelangi, we collect your name, email address, phone number, and the deposit method you choose — whether that is DANA, OVO, GoPay, or QRIS. We also log device identifiers and session data to keep your account secure and to resolve

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any transaction queries quickly. We do not collect more than what is operationally necessary. Geographic scope and data-sharing obligations depend on local law, and we apply the strictest applicable standard when processing accounts from Indonesia. Our payment processor handles transaction references for DANA, OVO, GoPay, and
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QRIS under a separate data agreement that we audit regularly to confirm it stays aligned with this policy.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how we handle your data, want to request a copy of what we hold, or need to update information tied to your account, our privacy support team is available around the clock. You can reach us by live chat on the site, by email at [email protected], or through WhatsApp — whichever works best for you from Bandung or anywhere else in Indonesia. We aim to acknowledge every privacy request within 24 hours and resolve it within seven working days.

Team online

Live Chat

Our live chat channel is open 24 hours a day, seven days a week. Start a chat directly from any page on lotuspelangi.best and a privacy-trained agent will pick up your query immediately.

Email Support

Send your privacy request to [email protected]. Include your registered account email and a brief description of your request so we can locate your data record and respond within seven working days.

For faster back-and-forth on account data questions, message our privacy team on WhatsApp. Available 08:00–24:00 WIB daily; response time under two hours during those hours for Indonesian accounts.

HOW WE HANDLE YOUR DATA

Data Security, Cookies, and Your Account Rights

We apply multiple layers of protection across every part of your account, from the moment you deposit via OVO or GoPay to the moment you log out.

Encrypted Transmission

All data moving between your device and our servers travels over TLS 1.2 or higher. This covers login credentials, DANA and QRIS payment references, and any document you upload during account verification.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can review and disable non-essential cookies at any time through the cookie preference panel in your account settings.

Data Retention Schedule

Account records are kept for as long as your account is active, plus a regulatory retention period that depends on local law. Once both windows close, your data is permanently deleted from our primary and backup systems.

Third-Party Sharing Rules

We share data only with payment processors such as the networks behind DANA, OVO, GoPay, and QRIS, and with fraud-prevention services. We do not sell, rent, or exchange your personal data with advertisers or marketing brokers.

Account Access Rights

You may request a full export of the personal data we hold on you at any time. Submit your request via live chat or email; we will deliver a structured file to your registered address within seven working days.

Correction and Deletion

If any personal information on your account is inaccurate — a phone number, email address, or payment detail — contact our team and we will correct it within 48 hours. Account deletion requests are processed within 14 days where local law permits.

Privacy Policy Questions We Get Asked Most

The questions below cover the data rights and account-privacy topics that come up most often from our Indonesian account holders. If your question is not here, our privacy team is one live-chat message away at any hour.

We collect your name, email, phone number, and device identifiers. If you deposit via DANA, OVO, GoPay, or QRIS, we also log a transaction reference — not your full payment credentials — to match deposits to your account record.

We share data only with the payment processors handling DANA, OVO, GoPay, and QRIS transactions, and with fraud-detection services. We do not sell or exchange your personal data with any advertising or marketing network.

After account closure, we retain records for the period required by applicable regulations, which depends on local law. Once that window passes, your data is permanently deleted from all primary and backup systems.

Yes. Send a data-export request to [email protected] or start a live-chat session. We will compile and deliver a structured file to your registered email address within seven working days of receiving your request.

Contact the privacy team via live chat or email with the details you want corrected or removed. Corrections are applied within 48 hours; full account and data deletion is completed within 14 days where local law permits.

We store only a transaction reference number, not your full payment credentials. The underlying payment data is held by the respective payment processor under their own security and compliance obligations, which we audit periodically.

Open your account settings and navigate to the cookie preference panel. From there you can disable analytics and tracking cookies while keeping essential session cookies active so your account and login function correctly.

How lotuspelangi Protects Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Support

WhatsApp

Data Security, Cookies, and Your Account Rights

Encrypted Transmission

Cookie Controls

Data Retention Schedule

Third-Party Sharing Rules

Account Access Rights

Correction and Deletion

Privacy Policy Questions We Get Asked Most

01 What personal information does lotuspelangi collect when I open an account?

02 Does lotuspelangi share my data with third parties?

03 How long does lotuspelangi keep my personal data after I close my account?

04 Can I request a copy of all the data you hold about me?

05 How do I ask lotuspelangi to correct or delete my personal information?

06 Are my DANA, OVO, GoPay, and QRIS payment details stored on lotuspelangi servers?

07 How do I opt out of non-essential cookies on lotuspelangi?

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